T
Keypad 2nd gen dead as a dodo and can’t restart
troubleshooting
keypad
My keypad died without any low battery warnings. I’ve since tried to restart but nothing works. I don’t know how to set up the whole system again so haven’t gone that route. What can I do please? Is it a faulty product?
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29-03-2022 02:09:46
Responses (1)
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Tom_Ring
Hi @Turkishish. If your Keypad will not hold a charge and is non-responsive to a reset, you will need to contact our support team. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) has information on how to troubleshoot your Keypad. If you've tried these steps to no avail, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-03-2022 04:26:47
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