N
Hub Setup Issue
device-settings
cs-support
First time setup - I connected the Hub to power. A blue ring continuous light appear. I had to disconnect the hub from power. Light is still on. App is not able to locate the app using Bluetooth and the light is not turning off. I tried yo press the reset button as well but no luck. When I connect the hub to power, I hear some buzzing sound from the power adapter
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02-09-2021 11:26:08
Responses (1)
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Tom_Ring
Hi @NarayanGupta. This doesn't sound normal. I suggest contacting our support team to research this with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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07-09-2021 03:37:02
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