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Contact sensor gen 2
Hi I have a ring alarm kit from uk And it work perfect I bought 2 contacts sensor 2 gen And I can’t add them to my kit “Device compatibility error with your base stations “ I try everything You can help me to add them to my ring alarm?
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22-09-2020 06:26:48
Responses (1)
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Yes I buy the ring kit in uk And buy 2 more contacts sensor in us There’s any way to make them work with the uk ring alarm kit ?
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22-09-2020 04:16:43
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Tom_Ring
Hi @EREZ1012. Was your Security System purchased in the UK? The message you are seeing indicates that your Base Station and Contact Sensors are from different regions. Different regions utilize different frequencies, thus making them incompatible. If you have anymore questions about what region your devices are from, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
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22-09-2020 03:50:43
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