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U

user_539ec5

Keep getting false motion alerts!
app-settings
troubleshooting
wireless-security-cameras

HI. I keep getting motion alerts even though the motion is outside the Motion zone I have set and I have Smart alerts set for Person only! I have also set the sensitivity to a minimum. It seems to pick up shadows of cars and people on the road and path? Any Idea what is wrong?

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3 •

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24-10-2024 10:45:44

Responses (1)

  • J

    Justin_Ring

    Hi @user_539ec5. How high is your Doorbell from ground up?

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    01-11-2024 05:26:00

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      U

      user_539ec5

      About 1.6m? Why?

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      •

      05-11-2024 02:03:25

      T

      Tom_Ring

      Hi @user_539ec5. The reason is, the optimal height is not 1.6m. If the doorbell is too high or too low, your motion detection will suffer. Check out this community post here, which will have tips on optimizing your motion detection. 

      0

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      06-11-2024 03:29:33

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