P
cannot add ring doorbell back into the account
I removed my video doorbell pro from account as I was not able to connect it to wi fi. It was removed from the account but when I try to add it back to my account, app says that the device is already registered to another account. and it ask me to remove it first; which I did in the first instance. it is a catch 22 situation now. how to add it back to same account it was removed from. thanks for help
1110 •
0 •
0 •
04-12-2020 09:01:21
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Panwar. Are you the owner of the Doorbell, or are you a Shared User? If you're a Shared User and you removed the Doorbell from your account, it would still be set up under the Owner's account and would need to be removed from there first. You can read more about how the ownership of a Ring device works [here](https://support.ring.com/hc/en-gb/articles/360025997592-Ownership-of-a-Ring-Device), which may help explain this further. :)
0
07-12-2020 05:36:10
•