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Accepting Solutions in the Community

In the Ring Community, each post can have one reply marked as the “Solution.” This helps other neighbors easily find the best answer to the post. Once a reply has been marked as a “Solution,” it will appear at the bottom of the first and original post and have a check mark on the thread’s title to help others easily identify the solution. You can see an example of what this looks like below: ![Screen Shot 2021-02-23 at 12.34.37 PM|690x328, 75%](upload://lH2DUbt5jWkNCfaCoTRC4WBkNDu.png) **Why mark solutions?** Marking a solution helps your fellow neighbors easily find the reply that will best help them, rather than having to look through all the comments. Also, it is a great way to show the neighbor who replied with the answer that you appreciate their support. Often times you will see Community Moderators mark their post as a solution if we see an ongoing trend or asking for more information from neighbors on a concern. **Who can mark solutions?** The original neighbor who asked the question can mark the reply as a solution. When they are sure that a reply is the best answer to help the poster, a Community Moderator or SuperUser can mark an accepted solution as well. **How do I mark a solution?** Just click the “ :white_check_mark: Solution” button in the bottom right corner of the reply, see the example below: ![solution|385x63](upload://dT6i9phNLe8As0XEYxrlGqMuKFv.png) **Can I mark my own reply a solution? Should I?** Absolutely, if you figure out the answer someplace else offline and it is the best solution, please reply to the post to share this knowledge with your fellow neighbors! **Questions?** Please ask them by replying below :)

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23-02-2021 07:41:12

Responses (3)

  • B

    I have been using the ring alarm system for over 5 years and everything is working well and has been very reliable compared to my previous alarms, cameras , door locks and flood sensor. I recently ordered a two pack camera but only got one in the package. I have been trying to contact ring for a follow up on my missing item but I don’t get any reply. The phone contacts in Canada leads to a dead end and there are no emails . How can I follow up on my missing delivery? I hope this site helps. Thanks.

    1

    10-04-2022 04:59:40

      C

      Hi @Benjopangilinan. We recommend not sharing personal information on the Community, such as your email address, since this is a public forum. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) in order to follow up on your order. Email support is not available at this time, and the Community is designed for basic troubleshooting support rather than account-specific questions like this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

      2

      11-04-2022 03:14:49

  • J

    A post was split to a new topic: [Ring Bird Feeder](/t/ring-bird-feeder/211946)

    0

    10-07-2023 05:09:16

    • U

      Thanks for your support 🙏

      2

      27-11-2023 03:00:23

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