Two plans paid for - both now not showing!?
I have bought two ring cameras and paid for two yearly protection plans. Only one of the payment plans is showing on my account as paid for and both the app and my online account says that both cameras not covered! £34 times two paid in good faith and I'm not getting the service that I paid for! How can you raise a formal complaint in writing to Ring?
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23-02-2023 05:56:14
Responses (3)
- P
I want to make a formal complaint in writing - what email address can I use for this? I am out of pocket for a service not being provided and an automated response on a community page which offers little actual help is not sufficient
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23-02-2023 10:47:40
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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29-03-2023 02:10:43
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Caitlyn_Ring
Hi @PhilM_1. For Ring Protect plan and billing inquiries, you'll want to reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for assistance. The Ring Community is a public forum, so we're not able to review account or billing information. Our support team will be able to take a look and make sure everything is in order with your plans.
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23-02-2023 10:44:29
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