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G

galderman

Video not supported message

For the last two day when I bring up ring on my laptop running windows 10 I get a message this type of video not supported. The message comes up in the video area. I can still get the videos on my phone but taking a long time to load or multiple tries. Using ring doorbell and motion lights with cameras on two properties. Same problem with all.

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23-10-2019 10:19:32

Responses (2)

  • S

    seanemery

    I keep getting the same message. It says **Error** **A server with the specified hostname could not be found**

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    23-10-2019 12:25:33

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    • C

      Chelsea_Ring

      Thanks for this post, neighbors. Please refer to status.ring.com to see if it was related. It has since been resolved. Are you still experiencing this or is everything up and running again?

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      24-10-2019 03:58:20

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        S

        seanemery

        Back up and running. Thanks for the response. Sean

        2

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        24-10-2019 04:00:46

        S

        sstimson83

        Mine is doing the same thing

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        31-07-2020 10:22:50

        M

        Marley_Ring

        Hi @sstimson83! If this is still happening, try removing and reinstalling the Ring app on your mobile device. Feel free to send a video example of this concern if it persists!

        0

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        04-08-2020 10:27:15

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