Unable to update payment method error message
Does anyone work at ring? Can’t figure out where to go for help every time I try to update me credit card it gives an error message
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12-01-2022 05:55:18
Responses (5)
- U
same here. My subscription just expired. Trying to pay for another year with a different credit card can not because of the error.
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20-01-2023 02:57:21
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- C
Hi neighbors, you can find information on changing your payment method on [Ring.com](http://ring.com/) [here](https://support.ring.com/hc/en-us/articles/360001197003-Add-Change-or-Remove-Payment-Method-for-a-Ring-Protect-Subscription). Please make sure you are using a [valid payment method](https://support.ring.com/hc/en-us/articles/360018328572-Payment-Information), and ensure your web browser is fully updated. If you have a VPN enabled, turn this off while accessing [Ring.com](http://ring.com/) as it could be impacting the functionality of the website. If you are still unable to update your payment method, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. The Ring Community is a public forum, so we’re unable to assist with sensitive account details like this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-01-2023 07:32:04
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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22-02-2023 07:32:06
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Marley_Ring
Here's a guide on changing the payment information for your Ring account. https://support.ring.com/hc/en-us/articles/360001197003-Adding-Editing-or-Removing-a-Payment-Method-in-Your-Ring-Account As the Ring Community is a public forum, it is best to handle any account or billing specific inquiries with our support team directly. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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12-01-2022 03:39:53
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