Random Live Event Recordings
So this is a concern about privacy in my own home! I first noticed random live events popping up on my history, but gave it no second thought because I assumed it was my wife checking in while she was at work (she works nights). These live events are in the middle of the night usually, but the strange thing is that they are recorded on multiple devices at the same time. Now, before anyone (including you, RING) suggest that it’s because I might have “linked devices” that’s not why. Events on from linked devices don’t (1) record as LIVE EVENTS (2) record on non linked devices (3) don’t record for TEN MINUTES on MULTIPLE devices at once. It finally clicked one night when I rolled over in the middle of the night and noticed the blue light (sign that someone is using LIVE VIEW) was lit up on one of my internal cameras. The only other person with shared access to the cameras was asleep next to me! I reached for my phone and that’s when I saw that THREE different cameras (one of which was INDOOR) had live recordings at the same time for a period of TEN minutes each. Talk about a VIOLATION OF PRIVACY!!! Ironically those random recordings stopped after I spoke to customer care about another issue…but yesterday (September 13, 2021) I had a total of OVER 40 live recordings on THREE of my cameras all at the same time. Some for a few seconds and some for TEN minutes. The reason I saw it this time is because I got a notification saying my doorbell cam was low on battery all of a sudden. I wonder why…What’s going on with your security cameras, RING???? As of this morning…I already have three random live recordings registered on my history. I tried to add all the pics to show the live events recorded, but because I’m “New” according to RING…even though I have posted on here before…I’m only allowed ONE pic. RING, I would really appreciate someone from your tech support reaching out to me about this! 
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14-09-2021 02:17:54
Responses (2)
- T
So I just noticed in the last few days the same issue of multiple ‘live views’. Through a process of elimination I worked out it is my Samsung fridge! That recently had a software update and has now got additional features/screens. If the screen that shows the cameras is on when the fridge is opened it records a live view on both my cameras. I have now made sure that screen is not the one showing on the fridge and it has stopped it happening. Don’t know if that will help anyone else.
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11-09-2022 06:04:07
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MarianneAcker
I monitor the the authorized devices, and that is NOT the problem. I get random “live view” notifications every so often. These are at times that we could not possibly have been using the app. Frankly, the quality of the coverage for these products makes me certain I will not use them for an alarm system. The driveway spotlight cam and the doorbells are wonderful for letting me know when there are raindrops, snowflakes and bugs. I may have to disconnect the camera when we get winter snow.
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05-01-2022 11:40:47
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