Phone can't open file
Hi, I can't seem to download my ring files. When selected it begins download but when I click on the file I get 'can't open file' even though it has downloaded as an MP4. I have tried clearing cache data, uninstalling and restarting my Android but no luck. Any other options? Thanks
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27-05-2021 06:36:07
Responses (4)
- T
Literally have had the same problem for months. Customer support has not been able to help. It is the reason I paid for their service.
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24-12-2021 09:58:30
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- U
Hi I have had the same problem. And now works. Android is a little werid..it would recognise the file either because it cant understand the file path. I went to internal storage and than downloads. I was than able to click the downladed ring file and it asked me which app i would like to use to view. All sorted now. Blood annoying android. Let me know if this helps.
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04-07-2022 07:15:29
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- U
Hi I have had the same problem. And now works. Android is a little werid..it would recognise the file either because it cant understand the file path. I went to internal storage and than downloads. I was than able to click the downladed ring file and it asked me which app i would like to use to view. All sorted now. Let me know if this helps.
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04-07-2022 07:16:05
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Marley_Ring
Hi there, @OMahoney! It sounds like you are doing everything correctly here. Try downloading this video from another device to see if the video will open up that way. Alternatively, attempt to download this event from your account at Ring.com by visiting and logging on via web browser. As you mentioned using Android, please ensure there are not any [Android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). I hope this helps! :)
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01-06-2021 07:17:12
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