General dislike of customers
Why is Ring so averse to providing customer support? Genuine question?
705 •
0 •
1 •
19-12-2020 09:27:21
Responses (3)
- F
Fedup123 - I just saw your post. I'm sure many Ring customers would like to know the answer to that question.
•0
27-04-2021 09:17:15
•
- B
The forum guys while Ring staff aren't directly working with the engineering teams, I am assuming they are awaiting replies from them (and awaiting approval for what they can and cant post about issues). There are issues with the Pro 2 that need to be addressed such as the audio issues, dim LED and the possible cracked glass. I agree it would be good have feedback on the issues be it firmware or if there is a poor initial batch of devices.
•1
30-04-2021 09:51:03
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Fedup123. Our support team is more than happy to help with any questions or concerns on your Ring devices. You can reach out to them at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope that helps! :)
0
21-12-2020 04:26:10
•