Responses (4)

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  Fraymundo

  I have the same issue. No motion alert and doorbell press alert on any echo dots. Disabled ring skill in Alexa, deleted ring devices and re-enables skill, reactivated announcements for ring in Alexa app for each echo device. No luck!

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  13-08-2021 05:25:19

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  Caitlyn_Ring

  Hi neighbors! You can find some troubleshooting tips for when your Ring and Alexa features stop working in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-). I'd recommend looking through those steps, and if that doesn't do the trick, you can reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Additionally, you can [click here to go to Amazon's Alexa Help Center](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230) for more in-depth troubleshooting support as well. :)

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  13-08-2021 08:55:57

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  Dannash1949

  I am having problem with door bell ring.

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  17-08-2021 11:59:18

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  Benjishirley

  I have the same problem, it’s been a few weeks now that the routines stopped working. I have deleted and reset everything completely, no changes. :frowning:

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  14-08-2021 09:32:40

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  Benjishirley

  I found a solution for me: It seems the Routines stop working if I have the announcements enabled in the settings of my Video Doorbell (Wired) inside the Alexa App. **As soon as I enable these announcement the routines stop working.**  These steps helped to get things working again: 1. Disable the announcements 2. Disable and Re-Enable the Ring Skill Because enabling the "Built-In Announcements" in the settings of the Ring Device breaks the routine and I do want announcements on all Echo devices, I set up an Action **in the Routine** to trigger a custom announcement.

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  19-08-2021 09:18:27

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