Solar Pathlight Not Charging
I own both a solar pathlight and a solar steplight. It has been rainy and cloudy for the past week so they understandably haven't gotten much sunlight. Eventually their batteries died so I brought them inside to charge via USB cable. I charged the solar steplight just fine, but the pathlight isn't charging at all. I know the problem is the pathlight itself because I've tried using multiple cables and wall adapter/chargers (including the ones I successfully charged my steplight with). I thought maybe the lithium battery came loose so I took it out and put it back in. It still won't charge.
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29-10-2020 05:13:16
Responses (1)
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Tom_Ring
Hi @k\_storch. It sounds like you've tried a few different approaches to charging it, so there's not much else I would suggest. It might be best to contact our support team for this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back with the information our support team gives you.
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30-10-2020 04:26:07
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