Help! Ring Transformer wont turn off landscaping lights
Hello, Under Lights, I have a group called Landscape lights. Under that group, I have my Transformer device. My transformer has a light schedule on for all seven days to turn the landscaping lights on at dusk and turn off at dawn. I even tried the custom timings but that still doesn't work. My issue is that the transformer turns the light on at dusk but won't turn off at dawn. I called Ring support and they told me to remove the group and create a new group and try again but that has not helped. I am really frustrated now as sometimes I forget to turn it off manually and some of the landscaping bulbs have already been dead. Any help would be appreciated.
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31-12-2019 05:37:34
Responses (13)
- R
Deleting the timer schedule and setting brand new schedule worked for me
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31-12-2019 05:47:46
PI just uninstalled and reinstalled the app. Under light schedules - I deleted the old schedule and created a new one. I will let you know if this works. Thanks!
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31-12-2019 01:27:40
Pstill not working. My lights are still on. Do i have a faulty Transformer?
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02-01-2020 12:36:07
MI have been experiencing the same issue for a few weeks now. Very, very frustrating. Tried resetting the transformer as well deleting the schedule and creating a new one. Also tried different types of schedule (specific off time, delta hours after on time, etc). Nothing worked.
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07-01-2020 05:52:26
RHaving the same issue again. App reinstall worked at first. Now my landscape lights stay on all night long despite setting "off" time to 10:15pm. Ring transformer looks to be a bad buy. Not sure what else to do but to deal with ring support, which is never any help. :(
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11-01-2020 06:33:53
- C
Same issue here. Schedule works fine at night but does not turn off at the indicated time. Thought maybe it was getting confused with “dawn” so I selected a specific time and still no luck. Removed and recreated the schedules and no change. Next step might be to set up the transformer/bridge all over again...
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23-04-2020 12:04:44
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- T
I agree. The time setting completely stops working. It turns the lights on at random times, not the secheudled time and won't turn off. This is getting quite ridiculous and needs to be fixed.
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24-04-2020 06:32:39
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- B
Having the same issue. We have 2 transformers on the same group and one goes off at 11p and the other stays on - even though they share a light schedule
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26-04-2020 04:10:36
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- D
Add me in too for this problem. Lights are scheduled to go on at dusk and off at midnight. They never go off. I even tested setting the off time to UTC, no joy. Think I'll call Ring support later and raise Hell.
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06-05-2020 05:02:38
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rickyfriedell
Did u try uninstalling the ring app and reinstall?
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31-12-2019 05:47:04
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