‎Ring Intercom - Error P16-10-20032001

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Renato_Y

Ring Intercom - Error P16-10-20032001

device-settings

intercom

Hi, On the last step, when I connect the wire header to Ring Intercom, it's supposed to start flahsing in green color (testing mode), but nothing is happening. The Device Health is saying it's online, but I cannot enter into testing mode and nothing is happening when I receive a call/ring in my intercom Fermax 3390 It's on 2.4Ghz network (I disabled the 5Ghz network), it's just 2 meters away from the router. Do someone have an idea what could be wrong? I'm allowed to post only 1 photo, so here it is. I'll post the wiring on the next comment. ![Error P16-10-20032001|251x500](upload://1vhYJSAvPhZDNU4uHTsG9LA2AvE.jpeg)

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31-05-2023 12:51:26

Responses (7)

R
Renato_Y
![With_ring_wiring|466x500](upload://aCRvJ73Ijb50xwjSxy07SUbBLX1.jpeg)
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31-05-2023 12:52:43
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R
Renato_Y
![Wiring_Diagram|250x500](upload://rgapuf3Zaoz18Ay1XRB9rs9OWVr.jpeg)
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31-05-2023 02:50:51
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R
Renato_Y
![Device_Health|229x500](upload://kBUScVuv7jfNc5lAQnuVCdrTWaW.jpeg)
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31-05-2023 02:52:16
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R
Renato_Y
Contacted the support on the 29th of May. Still waiting for a solution.
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30-06-2023 09:19:29
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R
Renato_Y
A replacement unit arrived a few minutes ago. It's working now.
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30-06-2023 11:17:40
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