P
PBUT
Accepted Solution
Moving subscription to new device after house move
hardwired-video-doorbell
cs-support
Hi all. Moving house soon and would like to move my subscription to a new device already installed in new property. I will likely not be using my current device as it’s an older version's. Can I do this? Thanks
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22-08-2024 07:43:49
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Justin_Ring
Hi @PBUT. No, you cannot. You will have to cancel your previous Protect Plan, in which you will be refunded for what you have not used of it. Then you will have to add a new Protect Plan for your new device.
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23-08-2024 07:50:35
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