Incredibly Delayed Shipping

I had an outage that prevented my ring from reconnecting. I spoke to CS and was told the fix was a Chime Pro. Received a promo code and ordered — that was 2/16. Now I get constant emails reminding me that my order hasn’t shipped yet (yes, yes I know). Has anyone else experienced such a delay? I’m wondering if this is because the product is free. Surely all orders don’t take three weeks. I’m genuinely curious.