Responses (1)

• J

  jmscotty

  Hi, I also have the same problem so if anybody out there knows let us in on it. In setup it says at one point to "with the chime plugged in press setup for 5 seconds then press continue". I took that to mean the WPS button on my router as it was trying to connect to it but that didn't work either. The ring app didn't ask for the routers password so it must remember it from the doorbell installation or else that is the problem.

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  27-11-2020 04:12:38

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  Reply

  M

  Marley_Ring

  Hi neighbors! The best next step here will be to remove and reinstall the Ring app on your mobile device. Next, try resetting the Chime by holding the setup button for 20 seconds. Once complete, attempt a setup, ensuring the Chime is nearby the router. If possible, try setup on another mobile device. Please ensure location services are enabled for the RIng app and no vpn is enabled. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  27-11-2020 09:46:10

  J

  jmscotty

  Hi, thanks for the speedy reply. 2 questions before I start your suggestion. When you say to reinstall the ring app do you mean I would have to reinstall the doorbell device again which is working perfectly? When you say " try resetting the Chime by holding the setup button for 20 seconds" which setup button are you talking about, there is no setup button on the Chime?

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  28-11-2020 10:10:04

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  Malkelly

  Hi, I have exactly same problem, and I just get something went wrong. Have reset everything including re installing the app. Still won't connect the chime. Beginning to think this was a waste of money. Any other suggestions?????

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  28-11-2020 10:55:08

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  jmscotty

  Hi, sorry about that but I foung the reset button on the Chime but it didn't help. As other people have reinstalled the app without getting the Chime to work I won't be doing that. It is such a typical help desk answer to reinstall everything without a thought to all the time and effort the customer has. It is obviously an authentication problem. Everything works until it tries to connect with my router. If I don't get it working this week after loads of attempts I will be sending it back.

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  29-11-2020 11:37:07

  J

  jmscotty

  Hi, found the answer on another post. When it finds your wifi network answer "NO" when asked if you want to use it. Then when it finds all your nearby networks choose it again and then it will ask for password. I told you it was a authentication problem!

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  29-11-2020 04:54:52