General Topics
Streaming Error
Hi has anyone else having issues when I’m trying to open live view via cellular connection all I get is the streaming error message. The live view I’m trying to see gets recorded and I can view the history. I’m using an iPhone 7, my wife is using an iPhone 12 and is able to get live view without any problems so it can’t be signal strength etc. I have a number of cameras and a door bell that all show the same error message.
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03-09-2021 08:04:56
Responses (8)
- B
Hi Elphaba, I have 3 ring devices seperate location and my iphone 12 has the same issue displaying streaming error. This has only happened recently. Not sure what to do.
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12-09-2021 12:34:09
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- R
I have this problem too with iPhone 12. Started about 3 weeks ago (early august2021). But it only seems to exist on Three UK network. I have tried using a VPN on the Three UK network and the live stream works. Live stream also works when roaming and also using Wi-Fi networks, so this seems to be a Three UK/Ring compatibility problem.
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12-09-2021 09:12:50
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- A
I have exactly the same problem on my Iphone 12 pro max which is on the Three network but on my work mobile which is on O2 everything is fine
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16-09-2021 01:25:51
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- R
Try connecting another device to your iPhone12 through the personal hotspot, while that device is connected, try the Ring live streaming on the iPhone12. This made it work for me yesterday. Having a device connected through the hotspot should be unrelated to what is going wrong, but hopefully it will help someone to troubleshoot this if the same is happening with your iphone12.
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16-09-2021 05:54:13
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Marley_Ring
Hi there, @Elphaba! Good call on trying out another mobile device, as well as checking for the Live View recording in your history. This is a great sign that your Ring devices are working as intended. As live view is recording and working on at least one mobile device, this narrows down that possible cause to be mobile device connection or another similar variable. Please ensure there is not a vpn enabled on your mobile device, and try test live view connection when using wifi connection only, or cellular data connection only, on the mobile device. I recommend giving our [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information) a try, as it is designed for the quickest access to live view. I hope this helps! :)
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03-09-2021 04:12:34
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