Ring's help lines phone system major BUG for call backs.

When calling in for help, and asked by Ring's phone system, if you would like a call back, I chose, yes. Then it asks would you like to be called back at a different number, I choose, yes. Then I follow the prompts to enter that different number, and it confirms the number, and I chose , yes. It fails to call that "different" number, but instead calls the wrong number, which in may case is a virtual computer line number that does not accept inbound calls. So I nver get the call back. UGH!