Refurbished Floodlight issue
I ordered a refurbished floodlight via Home Depot. The unit shipped directly from Ring and I received it today. When I tried to set it up, it said that the camera is tied to a previous owner. I contacted Ring and they asked me to contact Home Depot. I tried to convince them that the unit shipped from Ring and also Home Depot does not carry refurbished units at the store. I told them that I need to have it installed by tomorrow as I am leaving town. All they could say was that I need to wait 3-4 days for this to resolve. This is so frustrating. I have been a Ring customer (doorbell and alarm system) for a while now and this was the first time I had to contact customer service which I am very unsatisfied with.
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18-04-2020 12:53:33
Responses (1)
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> @Jennifer\_Ring wrote: > > Hi @nepalisherpa - no need to get frustrated, we'll make sure we get this sorted out for you :) If you want, we can contact you on th email associated with your Community account. Would that be okay? Thanks > > > > Sorry, I didn't see this until now but Ring sent me a replacement floodlight. I will try and get it installed this weekend. Thank you.
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30-04-2020 06:10:59
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Chelsea_Ring
Hi @nepalisherpa - no need to get frustrated, we'll make sure we get this sorted out for you :) If you want, we can contact you on th email associated with your Community account. Would that be okay? Thanks
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20-04-2020 02:46:46
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