English (UK)

Help

Community Home

General Topics

Not sure where to look? Browse general posts, topics, conversations and more.
U

user_c350c2

No access to mobile number for 2nd stage authentication

Hi. I’m trying at access my late mother’s ring account. I have access on her mobile app and web log in but her mobile number is no longer active therefore can’t receive a text or log into the account to transfer ownership. Please whop

11 •

2 •

0 •

27-05-2025 08:00:44

Responses (1)

  • C

    Caitlyn_Ring

    Hi @user_c350c2. My condolences for your loss. We have a device ownership transfer process, which you can learn more about here: https://ring.com/gb/en/support/articles/k8jn9/transfer-device-ownership?hasLangChanged=true. 

    0

    •

    28-05-2025 08:22:19

    •

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Community Resources

    Community Guidelines

    About Ring Community

    Ring Help

    Most Helpful Members

    View All

    U

    user63814

    2

    User
    Solutions

    C

    Caitlyn_Ring

    1

    User
    Solution

    T

    Tom_Ring

    1

    User
    Solution

    ©2024 Ring LLC or its affiliates

    PrivacyLicensesTerms of Service