Responses (1)

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  Marley_Ring

  Hey @irishjd! With there being an event logged, there should certainly have been a notification received. Although it sounds like this Mailbox Sensor is installed and setup properly, please ensure that you used the [Ring Smart Lighting Bridge](https://ring.com/collections/accessories/products/smart-lighting-bridge) to connect for notifications. The Bridge is required to receive notifications. It's worth checking the distance between the Bridge and Mailbox Sensor as well as any major interferences that might impact notification communication. I recommend also removing and reinstalling the Ring app to ensure it is up to date and optimally integrated with your mobile device. The Mailbox Sensor can also notify through an Alexa enabled device. I hope this helps! :)

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  18-11-2020 03:16:10

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  Reply

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  irishjd

  So, today, the mailbox sensor actually sent an alert. I have not made any changes to the setup either. I will wait and see if it comstantly alerts now. Now, I need to try and determin why my Alexa routine is NOT working.

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  19-11-2020 04:51:48

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  ChicagoJoe

  I cannot get mine to work either. Same exact problems - no notifications and Alexa rountine does not work.

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  30-11-2020 11:16:02

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  irishjd

  So, mine just magically started working. I didn’t make any changes at all. One day I just started getting alerts.

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  30-11-2020 11:22:37

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  ChicagoJoe

  Did your Alexa routine start working too?

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  30-11-2020 11:23:49

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  irishjd

  It did... I think the Alexa routine was good all along. It just never triggered because Ring never sent the movement alert.

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  30-11-2020 11:31:42