General Topics
Horrible website
I have tried for the last 3 weeks to subscribe to your service. Your website absolutely sucks. Where is the link to subscribe? Every time I use your chat service is goes into lock mode and spirals endlessly. I have never seen such a horrible app in my life. This is the 21st century and things should be easy to use. Get someone that knows how to write a proper app and get link on it. You know, one that says SUBSCRIBE. I’m ready to send this garbage back and buy a real security camera system.
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04-03-2020 03:57:26
Responses (5)
- M
Sorry to hear about this experience @Hiker! We intend for the subscription process to be quick and easy, while also being secure. Consider this feedback shared with the appropriate teams. To subscribe, please visit Ring.com, sign in to your account, select your account (top right), select "My Plan", and choose the location you'd like to subscribe. You may also reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), by chat or phone, for further assistance.
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04-03-2020 08:29:51
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MI'm having the same issue. I click the link supplied above and get redirected to the attached page. It seems like my account isn't recognized as being set up even though I can access the camera etc. from the app. I've had a case open with support for months now. There's clearly some kind of bug here and I have never had to go to such lengths to subscribe to a service just to get the full value of a device I purchased.
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29-07-2020 08:38:54
CHi @mcryan, happy to chime in for Marley here. I'm sorry to hear you've had some difficulties with getting subscribed to the Ring Protect plan. If you reach out to our support team directly, they can actually help get you manually subscribed to the plan so you can start taking advantage of the features it offers. Please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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29-07-2020 03:43:34
- M
Another thing, why do we have to pay to see our recordings? Most other cameras have sd cards and way less expensive. Im thinking very much of selling this pos and getting more EZVIZ cameras, better quality.
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06-03-2020 04:54:33
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- S
I’m gonna hop right in here and say that this is the first time I have ever had to log into a chat board to reply that an app / website about not being able to pay them money… why the heck can it be so hard to buy a plan with this company… don’t feel like sitting on hold to pay for a service I am not 100% sure I even want…. I can’t even find a price per month. Site is a joke…. Agree with above posters. This issue still isn’t fixed years later
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10-04-2022 12:41:40
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Eagle328
[https://shop.ring.com/pages/protect-plans](https://shop.ring.com/pages/protect-plans)
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04-03-2020 04:10:34
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