Does video doorbell works in Egypt?
Hi, I am enquiring about ring products specifically video doorbell, it does work in Egypt either with or without VPN Thanks
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24-05-2020 01:28:41
Responses (12)
- M
Thanks Chelsea , actually I am using in Dubai but planning to move to Egypt end of This year so, what I understood that it will work but there will not be a technical support there , right ?
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25-05-2020 11:54:39
C@Mostafa You are indeed correct! If you are able to get it set up and functioning, feel free to share how it went and any tips and tricks here. This may help other neighbors that move to this area as well. :)
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26-05-2020 12:37:32
- R
Hello, Bought it twice always having issues with live view, only worked for few hours after first installation then stopped and only receiving motion and door alerts while I’m having a very good stable internet connection and all other security cameras from different brand working fine! Hope someone can figure out the issue
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04-09-2020 11:22:41
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CHi @Raafat, happy to chime in here. I'd recommend reviewing our [Community Post](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) on Live View concerns, as it will contain various suggestions to help you narrow down the cause of your concerns. If you're still not able to access Live View after reviewing the information in that post, you'll want to reach out to our support team directly so they can take a deeper look. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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07-09-2020 03:58:23
- H
I have several cameras and doorbells from ring and all are working perfectly but the live view function isn’t especially with Alexa. I have narrowed down the problem to a probable country port blocking from ring as live view works just fine with a VPN connection routed through any other country! I had almost the same setup in Dubai without any issues, but once I installed them in Egypt, live view won’t work except with a VPN connection from the device I’m accessing the ring app from. I hope ring fixes this issue as it’s really frustrating, not mentioning a bit racist.
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27-01-2021 09:51:10
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- M
Hi there, @Hisham. A list for countries and regions we ship to can be found in our [Shipping policy help center article](https://support.ring.com/hc/en-us/articles/360018605871-Canceling-Returns-Missing-Items-Delivered-not-Received-and-Ring-Shipping-Policies). If your location is not listed there, it will mean that Ring does not ship to that country. We advise only using our devices in regions that are fully supported, as every regions varies in shipping and operation regulations. In regards to the VPN, check out our [help center article](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-) about using a VPN with the Ring app. I hope this helps! :)
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27-01-2021 10:14:20
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- T
Hi, I’ve been trying with ring products for more than 2 years now, bought 2 chimes and 2 security cameras and 2 doorbells All aren’t working at all , live view isn’t working in Egypt. I tried everything, called the support more than 10 times, called the ISP, changed the ISP, ensured that the ports are open configure the router , changed the router , used VPN , used hotspot , used normal FTTH changed the location , nothing works, as long as you are in Egypt it won’t work Don’t bother to buy any ring product as it’s a waste of money Thanks
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02-02-2021 05:26:33
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Chelsea_Ring
Hey @Mostafa. Since we do not ship and sell to Egypt, we are not fully supported at this time. There are some neighbors that have set up devices in Egypt, but we do not recommend a set up there at this time. You can see what countries we ship, sell and are support to/in [here](https://shop.ring.com/pages/country-selector).
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25-05-2020 11:44:19
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