U
Duplicate payment
troubleshooting
I upgraded my plan and the money was taken out twice on the same day.
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17-01-2025 23:05:00
Responses (1)
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Caitlyn_Ring
Hi @user_dff89d. When you upgrade from the Basic to the Standard or Premium plan, you will be charged the full price for the new plan. Your existing plan will be canceled, and a prorated refund for the unused time processed to your payment method. If you see a duplicate charge for the new plan, please contact our support team directly for assistance. You can get in touch at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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21-01-2025 19:52:27
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