U
Two door contact sensors offline and no lights
troubleshooting
About 4 weeks ago my front door sensor said it was offline - I tried reconnecting it but no joy. About a week later my garage door sensor (only other door sensor) also went offline. I can't get either of these to reconnect. Gen 2. They show no lights at all whatever I do including changing batteries and factory reset with the pin next to the base station. Both showed full batteries before this. I have changed the batteries on one but still no lights at all.
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03-06-2025 13:58:12
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Tom_Ring
Hi @user_cd056e. This Help Center article below has information on troubleshooting your Contact Sensor. https://ring.com/support/articles/5igrf/Troubleshooting-Your-Contact-Sensor-2nd-Gen Let me know if this helps!
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04-06-2025 15:11:02
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