Ring-Alarm

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U
Base station offline
hardwired-video-doorbell
troubleshooting
cs-support

Hello,  I’m currently away on holiday and got a notification that the base station is offline. Internet at home is working fine, the ring indoor camera works properly as not connected to the base station, other appliances working with Wi-Fi are working properly. It seems that the base station is not even using the sim network or battery (in case the adapter went off the socket), it seems completely dead. It is clear that your device is not reliable, I can’t do nothing till the moment I’ll be back home and currently there is not alarm working at home, if someone will attempt to enter my property your base station will not detect it. Is this ever happen for other clients? What should I do when I’ll be back home?

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09-09-2024 07:23:05

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