U
Alarm base - Solid red power light
troubleshooting
My alarm base keeps reverting to a solid red power light. The WiFi light goes out and the blue ring circle is solid. It says the alarm base is offline in the app and unable to reconnect. Pairing button does not work. Only way to reset is take all power away and reconnect on power up. However this lasts about 24 hours at most. Wifi is working with all other ring products.
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02-12-2024 16:22:24
Responses (1)
- J
Hi @user_f057e7. It is best you give our support team a call for further assistance with your concern.
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03-12-2024 17:21:44
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user63814
With weird happenings like this you have a choice of:1 - Try to track down where in your router settings the IP or MAC address has a schedule or time-out set, or;2 - Reset your router to Factory Settings and then set it up with the same SSID and Password as before.Often its best to resort to number 2 as it often solves corrupt databases in the router's ROM.Even if that doesn't solve the issue, it rules out a router problem as the issue.
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02-12-2024 16:44:34
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