U
Battery not charging / doorbell not working
troubleshooting
Our ring doorbell is just over 3 years old and has now stopped working. Not sure if it's the battery (it charges so orange light goes out and left with green light) but then when put it in doorbell, nothing happens. We've tried the reset and no lights come on. Customer support say it's out of warrenty so expect us to buy a new one!! Funny that it has literally just come to the end of warrenty then stops working. I am not convinced it is the battery that is the problem, it appears to be the main device that is the problem.
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19-08-2024 02:38:58
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Tom_Ring
Hi @user_a52a82. If your battery is displaying a solid green light, that means it is taking a charge and is fully charged. Once fully inserting this into a doorbell, the doorbell should power up and display lights and/r sounds. If this is not happening, it sounds like your doorbell is no longer functional.
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20-08-2024 03:15:51
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