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user_052327
Accepted Solution
Add new camera to replace old camera to my plan
cs-support
I recently bought a new outside camera to replace one that stopped working. The new one is on trial period but how do I remove the old one from the plan and add the new one?
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25-03-2025 02:48:44
Responses (1)
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Caitlyn_Ring
Hi @user_052327. Is this the Ring Home Basic plan? The Basic plan cannot be moved from one device to another. You can cancel your existing plan on Ring.com, then subscribe for the new camera. If you have the Ring Home Standard or Premium plan, this applies to all devices at the same location.
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26-03-2025 07:16:19
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