Ring Solar Security Sign Not Working
Hi all. Been having trouble with two of my solar security signs. The first one had the strangest problem. Starting from the beginning, it worked fine for a month, but then the thing simply wouldn't light up at night. I figured it might just be an issue with the battery, so I went to a battery store and got a replacement. No luck. So I called up Ring support and they had me tell them the device code. So I picked straight it up (it is still on) and when I tilted it to look at the code, it lit up. So it was actually working, but only if it was orientated horizontally on its side and it did not work at all if it was orientated vertically standing up. Well Ring sent a replacement for me (really nice people on the support line) and I installed it on my lawn. Two days later, it seems the same thing is happening. I hold it straight up, doesn't light up. I tilt it to the side, it finally lights up. Does anyone know what is going on?
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21-11-2020 03:42:01
Responses (4)
- D
I have two and neither work. No answers. No new batteries. No nothing :frowning:
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06-06-2022 04:34:06
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- C
Hi neighbors. The Solar Security Sign is intended to work out of the box, and there's no troubleshooting steps I can provide. With sufficient direct sunlight during the day, the sign should illuminate at night. If this is not the case for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-02-2023 04:25:06
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-03-2023 04:26:00
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Marley_Ring
Sorry to hear about this, @cranberry! Thank you for sharing this experience with the Community. This concern is certainly an odd one to hear of. A light that is being powered, or only illuminating when in a certain position, can certainly be a sign of loose connection. The Solar Signs are intended to work as is, thus there are not many troubleshooting steps to perform here. As you recently worked with our support team for a solution, the best next step will be to reach out again. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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23-11-2020 07:07:11
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