Ring Accessories
Ring Chime will not connect to network
I installed the door bell with no issues. Connected to the network first time and online. The chime bell - that's a different story. I tried it on both the extender- what the bell is connected to, and the router direct. All other devices in the house can connect to either I did try to reset the router and all but that makes no difference. The chime will eventually turn red for a period of time and go back to flashing blue. What can I do to make this work?
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17-04-2022 09:07:00
Responses (2)
- U
Thanks for the quick reply. I have one mobile device at the moment - my cell pone. So that isn't an option at this time. I did try resetting the chime but doesn't appear to help. I did this the other day and again today to try once more. It will connect to the phone but not the network.
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19-04-2022 10:47:26
- M
Ensure there is not a special character in your wifi password. if this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-04-2022 04:26:03
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Marley_Ring
If possible, try another mobile device for the setup process. You can also reset the Chime by holding its setup button for 20 seconds. Once complete, retry a setup to see if it will complete successfully. Please also ensure there is not a VPN enabled on your mobile device.
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18-04-2022 06:27:45
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