Ring Accessories
Ring Chime Pro poor wifi connection
Each time I go through the set up process with the Chime Pro it tells me it's connected but I have a poor wifi connection, move closer to the router. The last time I tried I was literally 5 feet away and directly in front of the router. The wifi signal is excellent when I check it on my phone, any ideas? Thanks.
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23-12-2020 05:52:58
Responses (2)
- V
recently noticed that the old chime pro has issue with maintaining strength of the wifi? does ring have a program to swap the old chime pro to the latest one... its so frustrating and one camera keep getting disconnected...
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05-01-2021 09:33:00
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THi @VLO238. We do not have a program to swap your old Chime Pro to the latest one. If you notice the wifi strength of your Chime Pro declining, it would be a good idea to reboot your internet router. You can also perform a reset on the Chime Pro by pressing and holding the setup button for 20 seconds, then releasing. You'll need to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) your Chime Pro after the reset is complete. I hope this information helps!
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11-01-2021 07:06:53
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pcdrums59
Under the Device Health tab what is the value of the Signal Strength RSSI (needs to be at least -60 to -25) anything less than -60 will have issues. The smaller the number the greater the strength.
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23-12-2020 09:55:09
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