No longer receiving ring notifications via iphone when using blue tooth speaker
When listening to spotify or audible on my iphone via blue tooth speaker, I used to get ring notifications on the speaker (doorbell or motion notifications) But now it seems those notifications are silenced. I tried adjusting settings on iphone, spotify and ring but not having any luck. Was there an update to ring and this is no longer possible?
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12-06-2022 02:25:37
Responses (4)
- U
Thank you for trying to help! Ring App version: 5.51.0 and phone is: iphone13 (I recently upgraded and did have the same issue with old iphone as well) Software Version: 15.5. Thanks!
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14-06-2022 08:40:49
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- T
Hi @user14406. I was able to find this thread [here](https://community.ring.com/t/ring-ios-13/2543/7). It looks like you should be able to adjust this in your IOS settings, under the Sounds and Haptics menu.
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16-06-2022 06:30:59
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- U
Hello. Thank you- I tried to adjust the settings but it did not help the issue. :(
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21-06-2022 10:14:46
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THi @user14406. In this case, I would suggest following up with our support team. They will be able to troubleshoot this with you and determine what is happening. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-06-2022 04:30:56
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Tom_Ring
Hi @user14406. What version of the Ring app do you have installed, what type of phone are you using and what OS version is installed on that phone? This information will help me look into this for you.
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14-06-2022 05:40:47
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