Solar path light lschedule not working properly
When I set it to turn on at dusk and off at dawn it never turns on. When I said a manual time it goes on 4 hours earlier than it should so I have to set it to turn on for hours later in the app for it to turn on at the correct time. But I still have a problem where the lights shut off at 1:00 a.m. no matter what time is set and I have to toggle the schedule off and on to get them to go back on. I called customer support and they just told me to return it I guess that's what I'll be doing. Such a shame.
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26-07-2022 05:33:45
Responses (8)
- B
Yes i called customer support and removed light schedule, reinstalled app and changed group. Im in est new york time zone. Im using echo as bridge and it is set to correct location and time zone. Lighting schedule for flood light works fine.  I have to set 11:45 so it comes on at 7:45, but it always goes off at 1 am. If I toggle schedule it comes back on but goes off rhe next hour. Dusk to dawn doesnt work at all.  Is firmware up to date? 
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28-07-2022 08:16:43
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- C
@bettyflyboop Thank you for sharing those screenshots. It looks like this Light Schedule in particular is for the Front Solar Pathlight specifically, but is this Pathlight also in a Light Group? If you have a different Light Schedule set up for the Light Group that the Pathlight is in, it could be conflicting with the time that the light comes on as there are two Schedules in place. Another troubleshooting step to try is to power cycle your Bridge. You mentioned that you're using an Echo as a Bridge, which you should be able to power cycle by unplugging it from power for about 1 minute and then plugging it back in. Let me know if either of these suggestions are helpful. :)
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29-07-2022 05:21:39
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- B
You can't use the light unless it is in a light group you are forced to assign it to one. When you create a light schedule it is automatically added to both the Light Group and the light itself. This happens whether you created it from the Light Group menu or the lights menu. I've only ever created One schedule and I've tried removing it multiple times and creating it from both menus. Power cycling the echo has also not helped. I've made sure the echo is set to the correct time zone even tried toggling that setting. I have also just received my replacement light from a ring and it is exhibiting the exact same behavior. Dusk till dawn setting doesn't work at all and in order for me to get the light to come on at the right time I have to set it 4 hours later than what the current time actually is as if it is set to the wrong time zone. What I am most in shock about is that this seems to have been a problem with the path lights for years according to the forums and here I am with the same issue still persisting. And here you are not even knowing how the light schedules work in the app and pretending that this is the first time you've heard about this issue as if ring doesn't care about the issue at all. There is no way I could recommend ring to my family and friends and I have to wonder if it's being sabotaged from the inside to make other companies look better.
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30-07-2022 03:35:41
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- B
Apparently it hasn't worked for anybody for Years buddy, you're being naive. Here's some more conspiracy theories for you Amazon has been burning ring down to the ground in favor of blink and other products. How the hell could this problem have been going on for almost 4 years and still not fixed? Search this issue on the forums, its apalling. Some have said the solution is calling ring support and demanding a supervisor and demand they set your lights to the correct time zone. When I call ring they just told me to return the light surprisingly they didn't even want to go through any options to try at all they told me it wasn't worth it. I think i was actually not nasty enough! Even when i tried suggesting some things they couldnt be bothered. Maybe they know its an insolveable issue. Lmao. I thought maybe my firmware was not updating but this new light immediately updated to the same firmware number. So I'm guessing it's a problem with the software or or I keep getting a light that's not even for North America which sbould be determined by serial number. Its baffling so many others have the same exact problem going back years!!!
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30-07-2022 04:25:30
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Caitlyn_Ring
Hi @bettyflyboop. What time zone are located in? Have you tried deleting all of the Light Schedules you have in place and starting fresh with a new Light Schedule? If possible, please share screenshots of the settings you have in place with the Light Schedule so I can see what you're seeing on your end.
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27-07-2022 07:06:33
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