Tampered contact sensor
Hi I recently purchased an additional 2nd gen contact sensor for a kitchen window. I installed the sensor and immediately received a tamper notification, and now I can’t get rid of it. I have tried/checked the following: - Reconfigured device - Removed device and re-added - Checked for the “click” when sliding the sensor back on its mounting plate - Checked that the sensor is stable, not moving and feels secure - Checked that the sensor has ample signal - it’s in range of both the base station and range extender (there are sensors further away that work fine too) The sensor obviously works because when I open the window, it does it’s job. Is there any way of removing this tamper notification? My system is all 2nd gen. Thanks Ben
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26-05-2021 01:52:29
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Caitlyn_Ring
Hi @bencurt. Thank you for listing out what steps you've tried so far. Since have done the basic troubleshooting steps that I would have recommended for removing the tampered notification, I would recommend contacting our support team to look into this further as a replacement may be necessary. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solution they recommend for this. :)
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26-05-2021 07:21:36
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