Setting up previously owned ring alarm system
Hi all, I bought a house with a ring alarm and ring cameras system installed. The previous owner dissociated those from their account. I have been able to set up the ring base station on my WiFi network. This automatically tries to connect to a keypad, contact sensor and motion sensor. However these don’t connect. Following the instructions on the ring app when connecting the base station, it says pull the tabs, which I can’t do as they are already installed. I tried the obvious, unplugging or removing the batteries. But they don’t ever connect. In the devices section of the the app, it lists the items as “waiting to connect to network”. I’ve tried removing them from here and reading using the qrcode of the 5 digit code, still no luck. What do I do?
45 •
2 •
0 •
18-12-2024 08:48:14
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
user63814
You need to reset the sensors. The following links might help. https://ring.com/gb/en/support/articles/5igrf/Troubleshooting-Your-Contact-Sensor-2nd-Gen https://ring.com/gb/en/support/articles/7ty5e/How-to-Factory-Reset-Your-Ring-Alarm-Devices *I'm not associated with Ring, so please mark as helpful if it is.*
1
18-12-2024 09:52:02
•