Responses (1)

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  Caitlyn_Ring

  Hi @Geoff73. Are you receiving any type of error message when you try to connect the Contact Sensor in the Ring App? If possible, can you attach a screenshot of what part of the setup process you're at? You can also take a look at [this](https://support.ring.com/hc/en-gb/articles/360042739451-Troubleshooting-your-Contact-Sensor-1st-generation-) Help Center Article that covers some basic troubleshooting steps for the Contact Sensor. :)

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  28-09-2020 03:16:48

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  Geoff73

  Sorry I haven’t got a picture as yet, all it’s says on the ring app is the sensor won’t connect take the battery out and then put it back in?

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  28-09-2020 10:52:17

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  Caitlyn_Ring

  @Geoff73 If you've already tried the troubleshooting steps that were suggested in the Help Center Article I linked, and the Contact Sensor is still not connecting, then I'd recommend reaching out to our support team for further assistance. They'll be able to take a look at your device and account and offer more in-depth troubleshooting for this concern. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  29-09-2020 03:22:47