U
1st gen door sensors
troubleshooting
cs-support
Hi guys I've just bought a house with the ring alarm kit I had to do a factory reset and now I'm trying to connect all the thing and its saying to press the tamper reset on the door sensors where is this I did look on YouTube but it won't reset so how do I resolve this? thanks in advance
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06-03-2025 07:28:03
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Caitlyn_Ring
Hi @user_94c500. You can find steps on how to reset each Ring Alarm component, including the Contact Sensors, here https://ring.com/gb/en/support/articles/7ty5e/How-to-Factory-Reset-Your-Ring-Alarm-Devices?hasLangChanged=true. Once you've reset the Contact Sensors, you should be able to finish the setup process in the Ring app.
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07-03-2025 07:31:32
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