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U

user60821

WiFi connection

hardwired-video-doorbell

troubleshooting

Hi, anyone have the issue where door bell pro cannot see WiFi , even though the network is perfect , and also tried using my neighbour’s WiFi However I receive the following error when I am in set up mode Unable to join ring WiFi error message is Ring unable to join network , Ring 5F 9878 Any ideas please Many thanks

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17-10-2023 09:28:59

Responses (2)

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user62715
Having the same issue was working fine for a year then bam !!@ came home to it disconnected . Can't join temp set up network just says unable . Sent emails to customer support no answers as yet ![Screenshot_20231017-111618_Settings|243x500](upload://qrzNawPosXDqQuQaAVr76lieMq3.jpeg)
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17-10-2023 10:34:00
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Tom_Ring
Hey there. For this concern, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.
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19-10-2023 05:40:28
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