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Raver78

User Solution
Closed
Can I transfer my protect basic plan to my new device?
troubleshooting
ring-protect-plans

I have just replaced my doorbell with a newer model. I have a protect basic plan for my old device, and want to transfer that to my new device, so my old device is no longer the one device on my plan but my new device is. I can’t find anywhere I can do that. Can i do that or will I have to cancel my original protect basic plan and take out an entirely new plan?

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11-12-2023 09:29:33

Responses (2)

  • U

    user71058

    User Solution

    I had to cancel old protect account and take out a new one.

    2

    •

    13-12-2023 07:24:44

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    • T

      Tom_Ring

      Hi @Raver78. This is the correct way to approach this issue. If applicable, you’ll receive a pro-rated refund. user71058: I had to cancel old protect account and take out a new one.

      1

      •

      15-12-2023 08:38:07

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