2nd Generation Doorbell not connecting to Wifi
My 2nd Gen doorbell has stopped connecting to WiFi and I cannot get it to reconnect. The WiFi is fine on all other devices like my ring camera and ring doorbell chime.
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02-08-2021 09:47:36
Responses (7)
- R
My WiFi is working correctly on many other devices. I'm standing next to my router trying to set my Ring up and it connects to my phone with its own WiFi network yet I cannot get it to connect to my router. The battery is 95% the app is up to date. Lat week it was working fine. Can anyone help?
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14-08-2022 11:28:12
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- J
Hi @Rick1234. If your Ring device is not reconnecting to your wifi, here are some additional steps to try: * Factory reset the Ring device by pressing and holding the setup button for 20–25 seconds. * Reboot your router by unplugging it for a minute and then plugging it back in. * Try the setup on a different smart phone or tablet. * Verify the [router settings](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) that our Ring devices require in order to connect and work with your network. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-08-2022 07:49:07
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- U
My modem is a verizon and my doorbell will not connect I am very frustrated
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12-06-2023 12:21:54
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- C
Hi @user47900. We have various different troubleshooting steps suggested in this thread if your Doorbell is not connecting to your wifi. You can also find more troubleshooting tips and tricks [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If this issue persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for additional assistance.
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12-06-2023 03:36:28
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SkyeC30
Same here and looking for some answers.
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02-08-2021 09:53:53
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