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Responses (2)

J

Hi @user74308. You have tried all the basic troubleshooting steps I would have suggested for your concern. The next best step to take is to reach out to our support team for further assistance. Give our support team a call at one of the numbers available here.

0

16-01-2024 05:22:42

U

I have tried all the troubleshooting tips (reset bell, reboot router, forgetting the Ring network etc). I rang support and they couldn’t resolve the issue. The Ring network has a full WiFi signal. Sometimes during set up I get the device belongs to the previous tenant which could well be the issue. I contacted him but they thought all devices were removed. I mentioned this on my lengthy call to the Support team. I really need this checked and a working bell

0

17-01-2024 08:57:15

J

@user74308. In the Community we can only offer basic troubleshooting steps for certain concerns, which you have already tried. Our support team will be able to go deeper into your concern than we can here. I recommend you continue working with our support team regarding your concern. You can also reach out to our support team on Facebook or X (Twitter) by sending a PM to @Ring.

0

18-01-2024 05:51:56

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