Smart alert missing person motion

Question

I noticed that the person motion alert/notification doesn't get triggered when the person wasn't showing in the initial video recording.  It does get captured/recorded as motion not not as a person motion.  For example, when someone drives up to my driveway and get off the car to my door, it gets recorded by just a motion.   I'm guessing because there is no person detected initially because it's a car driving up.  By the time the person is walking out of the car, the smart alert is no longer processing the video to detect person.  I have missed a few notification about delivery person coming to my door because of this.  I think Ring should fix it by analyzing the video throughout the record and trigger the person motion notification when it detects the person later in the recording.

user4415 · Answer

Smart alerts are a good idea but you do not get a notification alert if something triggers the video that’s not a person. If the camera sees a person during the video it needs to trigger. This happens when a car pulls up and the person gets out and there is no notification. So I miss all alerts from visiting guest whom park in my driveway. it only works if someone walks up to your house off the street. I don’t want to turn off smart alerts so the possums and cats do not set up my ring in the middle of the night. Please address this! It’s a great feature just needs some tweaking!

HDHow · Answer

I have this same issue. If I drive up in the car and get out, the 'motion detection'’screening has already happened and I will not get a person detected alert. I get out of my car and walk up and into my house and still no alert. This is obviously a flaw, can someone from ring support review this and advise?

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