Problem: "This Footage Is Not Available" - Backyard Patio Floodlight Cam No Longer Recording Video
Problem: "This Footage Is Not Available" - Backyard Patio Floodlight Cam No Longer Recording Video: One of 5 ring cams for 3 different homes of mine is no longer recording video. The error message reads "This Footage Is Not Available". It is a backyard patio floodlight cam located within 20' of the Wi-Fi modem/router. The backyard patio floodlight cam "Device Health" is excellent. The cam's "Live View" and "Motion Detection"/"Motion Alerts" are working just fine. The Following Troubleshooting Steps Have All Failed.. 1)Rebooting router/modem: this troubleshooting step has completely failed in correcting this problem, after numerous reboots 2)Backyard Patio Floodlight Cam - Living Room Wall Switch Power Source: After powering cam on/off, the cam records for a day or 2, and then stops recording once again. Also FYI, the garage spotlight cam for this same home is also working just fine, with all features operating correctly (including video recording). It is located 50' from the Wi-Fi modem/router. Please help with a solution to this perplexing recent critical feature failure.
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01-02-2025 01:20:50
Responses (2)
- U
I did that yesterday, and they suggested a cam factory reset/reboot, which I will attempt to perform when I return to the property later this week.
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04-02-2025 01:04:54
- U
Will do. FYI, I first performed a remote app reboot last night, before I attempt the in-person cam factory reset/reboot, just to see if that might address this problem. So far, so good.
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05-02-2025 09:13:26
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U2/9/25: Problem persists. Will have to attempt a factory reset/reboot, which I hate to have to do, because it will require yours truly, at age 66 with limited mobility, to climb a ladder in frigid WI (USA) winter weather, with rampant ice and snow prevalent, making for very treacherous working conditions. Placing myself in harms way, with a risk of severe injury, to fix a defectively performing piece of Ring equipment, just doesn't seem right, does it?
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09-02-2025 09:28:17
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Justin_Ring
Hi @user_5f19ca. You have tried the troubleshooting steps I would have recommended for your concern. The next best step is to give our support team a call for further assistance.
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03-02-2025 10:48:26
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