Ring chime pro 2 gen issues
So I just purchased ring pro chime 2 gen.. it will not connect through the app for anything it’s like a constant loop of is the green light flashing which it is.. this goes about 4-5 cycles then app freezes.. Any suggestions customer service didn’t help much waiting for 3 days fir advanced supposed call back which never happened so I was told to return to store.. kind of lame.. chime
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12-05-2021 12:44:42
Responses (3)
- B
I have tried with 3 different iPhones, 2 iPads, an ipod, and an android phone they all do the same loop.. it’s been a week and still have not heard back from advanced support. I have reset chime several times I have also reset phones, router and I installed and reinstalled app.. I have 12 ring devices and have Been around since they were ringbot I have never had an issue like this before. And customer service has always been great up till now.. I thing Amazon buying out ring was maybe not a good thing
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13-05-2021 04:41:37
- J
I've had this happen twice recently. I've paired most of my Ring devices using my iPhone but two devices I added recently would not pair and I just kept going in a loop. Both times I switched to an iPad and it worked the first time. I'm not sure why this happens occasionally but using another device to pair may work.
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13-05-2021 11:18:15
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BI have tried iPads iPhone iPod and android phones same loop on everything
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13-05-2021 04:42:16
- M
Sorry to hear this concern is persisting for you, @Bluecaka69! If you have not received a contact from our support team yet, I recommend reaching back out for advanced troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-05-2021 05:26:34
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Marley_Ring
Hi there, @Bluecaka69! Try completing this setup using another mobile device entirely. This will rule out many mobile device and connection related factors. I recommend also attempting a reset on the Chime by holding it's setup button for 20 seconds. Otherwise, our advanced support team will certainly be able to assist you with more in-depth troubleshooting. I hope this helps! :)
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12-05-2021 04:28:59
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