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user_344dbd
Accepted Solution
Chime keeps disconnecting
My chime keeps disconnecting and has done this since we installed it. We have tried moving it to different locations, we changed our WiFi from 5G to fiber, and all the other devices are running fine. Every time I try to reconnect it doesn’t flash green like it is supposed to, but I can do the setup anyway for some reason, and I test every time that it works. However, the next time I check it is offline again.
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01-05-2025 07:41:27
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Caitlyn_Ring
Hi @user_344dbd. Bring the Ring Chime into the same room as your router, and plug it into an outlet there. Then hold down the button on the side of the Chime for 15 seconds to reset it. After the reset is done, walk through a new setup in the Ring app using the steps under Set Up a Device. If you're still unable to connect the Chime to wifi after these steps, please follow up with our support team @Ring on Facebook, X, or Instagram.
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20-05-2025 07:13:38
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