Unable to delete devices
I need to delete some legacy locations from my account. In one location I have an Alexa which does not give me the option to delete so I cannot remove this site from my profile. In another location, I have a Chamberlain garage door and when I try to delete it, it gives me an error preventing me from removing another location. Any thoughts on how to remove these devices so I can delete the locations?
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18-12-2021 04:23:53
Responses (1)
- D
I’m having a similar issue with a garage door at my former house. It shows up with an error in the Ring app, but when I try to delete it, I get an “an error occurred, please try again later” message. This garage door doesn’t show up in the myQ app. 
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20-10-2023 05:56:37
CHi @dglasser. This error might be happening if you're no longer in range of that device, or the device isn't powered on anymore. For this, I'd recommend following up with our support team to see what options are available, as they can take a look at things on the back end. You can give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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20-10-2023 05:13:19
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Caitlyn_Ring
Hi @mast3rof0. Do you have any Ring devices still associated with either of those locations? What error message are you receiving when you try to delete the locations? If possible, please share a screenshot of the error message so I can take a look at what you're seeing on your end.
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20-12-2021 06:08:08
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